privacy policy

This Privacy Policy describes how www.monaarofficial.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@monaarofficial.com or by mail using the details provided below:

Monaar
Karachi, Pakistan

Phone: 03272442233

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.

Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: collected automatically using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: to provide products or services to you, process your payment, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for fraud, and provide you offers aligned with your preferences.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and our payment partners.
Personal Information collected: name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Customer support information

Purpose of collection: to provide support and fulfill our services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and customer service providers.
Personal Information collected: name, contact details, and order details.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect information from children. If you are a parent/guardian and believe your child has provided us information, please contact us for deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

We use Shopify to power our online store. Learn more here: Shopify Privacy Policy.
We may also share Personal Information to comply with laws or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted ads and marketing communications we believe may interest you.

Examples:

Google Analytics: helps us understand customer usage. Google Privacy Policy
Advertising partners: information on your activity may be shared to show relevant ads.

You can opt out of targeted advertising:

Facebook
Google
Bing

Or visit the Digital Advertising Alliance opt-out portal.

Using Personal Information

We use your information to provide services, including offering products, processing payments, shipping, order fulfillment, and keeping you updated about new products/services.

Lawful Basis (GDPR – EEA Users)

We process your Personal Information under:

Your consent
Contract performance
Legal compliance
Legitimate interests that do not override your rights

Retention

We keep your Personal Information for our records unless and until you request erasure.

Automatic Decision-Making

We do not use fully automated decision-making with legal/significant effects. Shopify may use limited automated fraud prevention measures (temporary blacklisting of IPs/credit cards).

Selling Personal Information (CCPA – California Users)

We do not sell Personal Information.

Your Rights

GDPR (EEA Users)

You may request access, correction, update, erasure, or portability of your Personal Information. Contact us at support@monaarofficial.com.

CCPA (California Users)

You may request access, correction, update, or deletion of your Personal Information. You may also authorize an agent to make requests on your behalf.